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Microsoft 365 Tenant and Service Management

Learn about Microsoft 365 Tenant and Service Management, including how to plan, manage, and customize your organization’s Microsoft 365 tenant and services.

Enrollment is Closed

Course Overview

Microsoft 365 Tenant and Service Management focuses how to plan, manage, and customize your organization’s Microsoft 365 tenant and services. The course begins with an analysis of how to design your Microsoft 365 tenant. You will learn how to plan for a Microsoft 365 on-premises infrastructure, including preparing your organization for Microsoft 365 Enterprise, how to estimate your network bandwidth requirements, and best practices for integrating to Microsoft 365. The course then covers how to plan your identity and authentication solution. This includes an examination of various authentication methods, including modern authentication, multi-factor authentication, pass-through authentication, and federated authentication. This discussion ends with a review of Active Directory federation services in Microsoft Azure, and how to restrict traffic in an AD FS deployment.

You will then transition from planning your Microsoft 365 tenant to configuring it. This begins with the various subscription options and component services that must be considered. You then move into setting up your organizational profile, managing tenant subscriptions, services, and add-ins. And to assist in this effort, you will be introduced to Microsoft FastTrack, and how this service can assist organizations in configuring their tenant and services.

With your Microsoft tenant and services in place, you will then learn how to manage these features following your initial deployment. Specifically, you will learn how to configure tenant roles and how to manage tenant health and services. This includes learning how to monitor your tenant health, how to develop an incident response plan, and how to request assistance from Microsoft.

What You’ll Learn:

  • Plan a Microsoft 365 on-premises infrastructure
  • Plan an identity and authentication solution
  • Plan and configure your Microsoft 365 experience
  • Leverage Microsoft’s FastTrack and partner services
  • Implement domain services
  • Configure Microsoft 365 tenant roles
  • Manage Microsoft 365 tenant health and services


  • This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

Course Staff

 George Schweigert

George Schweigert

Software Engineer


George Schweigert is a Software Engineer with Microsoft Worldwide Learning where he manages both the Microsoft 365 Enterprise Administrator and Microsoft Exchange 2019 tracks. George has over 14 years of experience in the IT field in both the private and military sectors. He transitioned from his role in the military as an IT Admin to becoming a Customer Support Engineer supporting Office 365 small to mid-size businesses. Prior to joining Microsoft, George was an Exchange Escalations Engineer for Premier Enterprises with a minimum base of 10,000 users.

 Tony Frink

Tony Frink

Senior Content Development Manager


Tony Frink is a 36-year veteran of the IT industry, with a background in ERP technologies, Microsoft Dynamics CRM, Microsoft Office, and Microsoft 365. He spent the first 18 years of his career in ERP software development and professional services management. He has spent the past 18 years with Microsoft and is currently a Senior Content Development Manager on the Cloud Productivity team at Microsoft Worldwide Learning. He is responsible for developing training content for Microsoft 365 and related Office products.

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  4. Estimated Effort

    8-12 hours total